Privacy Policy

Welcome to the Vista Montana Senior Living privacy notice (the “Notice”). For purposes of this Notice, the terms “Vista Montana Senior Living,” “we,” “us,” and “our” refer to Vista Montana Senior Living. “You” or “your” refers to you, as a user of our services, including any use of our websites, whether operated by us or on our behalf (“Services”).

This Notice describes how we protect, use, share, and collect your personal information; your choices and opt-out options; California privacy rights; changes to this Notice; and how to contact us with questions.

We endeavor to incorporate reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Therefore, we cannot guarantee its absolute security. It may be possible for third parties to intercept or access transmissions or private communications unlawfully. Any such transmission is done at your own risk.

Our primary purpose for collecting Personal Information is to provide you with information, products, and services you request. We may also use your Personal Information for the following business purposes:

• Customer administration and management, including relationship management, and for account administration and management purposes.
• Transaction processing, monitoring and analysis activities to develop and manage our products and Services.
• Undertaking customer due diligence checks for the prevention and detection of financial and other crimes and undertaking checks, including on Related Parties, in relation to identity verification, credit checks, anti-money laundering, compliance and risk screening.
• Communicating with the Customer and Related Parties from time to time about products, Services, events offered by us, our affiliates, subsidiaries and other communications such as research and insights, that may be of interest to the Customer and Related Parties.
• Complying with legal obligations to which it is subject and co-operating with regulators and law enforcement bodies.
• Exercising its legal rights where it is necessary to do so, for example to protect us against harm to its rights and property interests, to detect, prevent and respond to fraud or other violations of law, for legal and dispute management purposes, and for debt collection and recoveries purposes.
• For purposes disclosed at the time you provide your information or as otherwise set forth in this Notice.

We share your Personal Information with third parties only in the ways that are described in this Notice and with our business partners, suppliers and sub-contractors in order to provide you with our Services and perform any contract we enter into with them or you.

Information You Instruct Us to Share

You may be presented with an option on our Service to have us send certain information to third parties or give them access to it. If you choose to do so, your Personal Information and other information may be disclosed to such third parties and all information you disclose will be subject to the third-party privacy policies and practices of such third parties.

Service Providers

We may use third-party service providers to perform certain business services on behalf of us or the Service and may disclose Personal Information to such service providers as needed for them to perform these business services. Service providers are only allowed to use, disclose or retain the Personal Information to provide these services and are prohibited from selling Personal Information. Business services provided include, but are not limited to, maintenance and repair services, hosting services, software as a service, document management services, communications services such as email, text, and chat services, software and website development services, data processing, collection services, accounting and audit services, compliance services, quality control services, analytics services, call center services, and marketing services.

Internal Third Parties

We may share Personal Information with our parent company, subsidiaries, affiliates and other companies owned by or controlled by us who may use the Personal Information for the purposes described above.

Business Transactions

We may share Personal Information with our parent company, subsidiaries, affiliates and other companies owned by or controlled by us who may use the Personal Information for the purposes described above.

“Personal Information” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, to any individual or a household. It does not include anonymous or aggregated data that cannot be associated with an individual or household.

Cookies and Tracking Technology

Vista Montana Senior Living uses cookies and similar technologies on its websites, mobile apps, and in its emails. Cookies are text files that hold small amounts of information, which an individual’s computer or mobile device stores when they visit a website or use a mobile app. When the individual returns to the websites or mobile apps – or visits websites and mobile apps that use the same cookies – they recognize these cookies and therefore the individual’s device. Vista Montana Senior Living and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. For more information about cookies and about turning off cookies, visit https://www.allaboutcookies.org. If you turn off your cookies, some of the features of the services may not function properly.

Information You Provide to a Third Party

The Services may include links and plug-ins to websites operated by third parties such as Twitter, Facebook, and Instagram buttons (“Third-Party Sites”). Vista Montana Senior Living does not control any Third-Party Sites and is not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by the privacy policy of such third parties. It is your choice to enter any Third-Party Site. We recommend that you understand its privacy practices if you choose to do so.

The Services are intended for business purposes and adult use only and are not directed towards children, minors, or anyone under the age of 18. If you are under the age of 13, you are not authorized to provide us with any Personal Information.

Text Messaging

We may send you operational and informational text (SMS) messages about the Services at the phone number you provided us. We may also send marketing or other promotional messages to the extent that you have provided the appropriate opt-in consent. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. Your agreement to receive promotional texts is not a condition of any purchase or service offered by us. Texts, calls, or prerecorded messages may be generated by automatic telephone dialing systems. If you change or deactivate the phone number you provided to us, we ask that you update your account information to help prevent us from inadvertently communicating with anyone who acquires your old number.

Opt-Out

You may opt out of receiving text messages from us at any time by replying STOP to any text message from us or by emailing your opt-out request to leads@vistamontanasenior.com. You may continue to receive text messages for a short period while we process your request, and you may also receive text messages confirming the receipt of your opt-out request.

Email Communications

Vista Montana Senior Living may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in a promotional email or by emailing leads@vistamontanasenior.com. This opt-out will not apply to operational or informational emails related to your Vista Montana Senior Living account. You may continue to receive promotional email messages for a short period while we process your request.

Google Analytics

We use third party cookies provided by Google Analytics to assist us in better understanding our website visitors. These cookies collect IP address and usage data, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting our website. Based on this information, Google Analytics compiles Aggregate Data about website traffic and interactions, which we use to offer better user experiences and tools in the future. For more information on Google Analytics, visit https://support.google.com/analytics.

Third-Party Cookies

We may engage third-party service providers, including Google, Facebook, and Instagram to serve ads to you about our products and services as you browse the Internet. These third-party providers may use their own cookies and tags to track your online activities and purchases in order to deliver targeted advertising based on your interests.

• Google’s advertising cookies and opt-out options: https://www.google.com/policies/technologies/types/
• Facebook’s advertising cookies and opt-out options: https://www.facebook.com/policy/cookies/
• Instagram’s advertising cookies and opt-out options: https://help.instagram.com/1896641480634370?ref=ig

Your “Do Not Track” Browser Setting

Some web browsers incorporate a Do Not Track (“DNT”) feature that signals to the websites that you visit that you do not want to have your online activity tracked. At this time, we do not respond to browser DNT signals. Other third-party websites may keep track of your browsing activities when they provide you with content, which enables them to customize what they present to you on their websites.

California Consumer Privacy Act

The California Consumer Privacy Act of 2018 (“CCPA”) provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights. Upon verification of your identity you may:

• No more than twice in any 12-month period, request disclosure of the following information:
  • Categories of Personal Information we collect.
  • Categories of sources from which Personal Information is collected.
  • Categories of Personal Information sold or disclosed to third parties.
  • Categories of third parties with whom such Personal Information is sold or disclosed.
  • Business or commercial purpose for collecting or selling Personal Information.
  • Specific pieces of Personal Information we collect.
• Request deletion of your Personal Information, subject to the exceptions provided by law.
• Opt out from having your Personal Information sold to third parties, if applicable.

Requests can be submitted by email to leads@vistamontanasenior.com. Please note that these rights apply only to select California consumers and exclude job applicants, employees, and business contacts. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. The verifiable consumer request must:

• Include your full legal name and phone number, which we will need to contact you in order to verify that you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. One of our representatives will contact you with further information on how to verify your identity. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

No Discrimination

The CCPA provides the right to be free from discrimination if you choose to exercise your rights under the statute, and Vista Montana Senior Living will not discriminate by:

• Denying you goods or services.
• Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Providing you a different level or quality of goods or services.
• Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights

California Civil Code Section 1798.83 permits California residents who have provided personally identifiable information to us or our third-party advertisers and marketing partners, if any, to request certain information regarding our disclosure of personally identifiable information to third parties for direct marketing purposes.

Requests should be submitted via email to leads@vistamontanasenior.com and should include “California privacy rights” in the subject line. We will need your first and last name, mailing address, and email address in order to process your request. Please be aware that not all information sharing is covered by the requirements of Section 1798.83 and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.

We may update this Notice from time to time. Any changes will be posted on this page.

For any questions or inquiries about this Notice or our privacy practices, please contact Vista Montana Senior Living through any of the following channels:

• Email: leads@vistamontanasenior.com
• Phone: 951-658-2274
• Address: 155-175 N. Girard St., Hemet, CA 92544